Fast Connection
Average 20-second answer time with trained specialists.
Off-Campus Monitoring
Extend support beyond facility walls—mobile emergency response keeps residents connected to help 24/7.
Extend Protection Beyond your Community’s Walls
Give residents the freedom to explore while maintaining peace of mind for staff and families. Lifeline CarePoint Go, our mobile emergency response solution, keeps everyone connected, no matter where the day takes them.
Reliable Protection Through Mobile Technology
Lifeline Response Center
Lifeline CarePoint Go devices are connected to the Lifeline response center, where trained specialists in our U.S. call centers provide support 24/7/365. With an average answer time of 20 seconds, our 200-person team responds to approximately 18,000 calls daily, providing compassionate support backed by 80 hours of intensive training in gerontology and stress management. Each specialist receives hands-on experience to deliver superior service in any situation—ensuring residents receive consistent, expert care no matter where they are.
Our specialists handle any situation—from connecting residents with your community staff to coordinating emergency medical transport—and always keep your facility informed of the response and outcome.
Support You Can Count On
Privacy Protection
HIPAA-compliant protocols ensure secure resident information.
Emergency Backups
Multiple call center locations ensure uninterrupted service during outages.
Multi-lingual Support
Spanish-speaking specialists available, plus access to over 140 languages via interpreter service.
A Complete Approach to Resident Care
Lifeline CarePoint goes beyond emergency response to address safety, wellness, and engagement. See how our solutions work together to create healthier, more connected communities.
Nurse Call
Comprehensive emergency nurse call system delivers visibility, mobile alerts, wander management, and reliable response for your facility.
Smart Assistant
Smart voice technology prevents escalation with keyworded alerts that tell staff exactly what residents need before they respond.
Check-In Calls
Daily wellness check-in calls by GRACE AI prevent minor concerns from becoming emergencies while reducing loneliness and staff workload.
Reporting
Identify patterns before they become problems. Reporting and analytics help senior living communities make proactive, data-driven decisions.
Onboarding
From initial design to ongoing support, our dedicated team ensures your Lifeline CarePoint solution is perfectly tailored to your community’s needs. We handle every detail so you can focus on what matters most—your residents.
Start On the Path Toward Better Living
Have questions about how Lifeline CarePoint will benefit your staff and residents? Let’s have a conversation.